The purpose of this website is to provide general information about Montaka Global Investment’s funds management services and does not purport to give financial advice. The information provided is general in nature and does not take into account your investment objectives, financial situation or particular needs. The information is selective and may not be complete or accurate for your particular purposes and should not be construed as a recommendation to invest in any particular investment offered by Montaka Global Investments.
You should consider your own investment objectives, financial situation and particular needs before acting upon any information provided on this website or in email communications from Montaka Global Investments and consider seeking advice from a licenced financial advisor if necessary.
Investing involves the risk of capital loss. Not all investments are appropriate for all people.
The information contained on this website or in any email is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject Montaka Global Investments to any registration or other requirement within such jurisdiction or country.
In particular, the information contained on this website or in any email is not for distribution and does not constitute an offer to sell or the solicitation of any offer to buy any securities or services in the United States to or for the benefit of any person in the United States.
ENQUIRIES & COMPLAINTS
Perpetual Trust Services Limited acts as Responsible Entity (RE) for the Montaka Global 130/30 Fund, the Montaka Global Extension Fund (Quoted Managed Hedge Fund), the Montaka Global Long Only Equities Fund (Managed Fund) and the Montaka Global Equities Fund. From 5th October 2021, the Responsible Entity is updating the complaints management procedure described in the Product Disclosure Document (“PDS”). The change is required to reflect that the Responsible Entity will now endeavour to respond to complaints within 30 days rather than 45 days. The Product Disclosure Document will be updated to reflect the new complaints procedures when the Responsible Entity next changes the PDS. Please refer to the below for the updated complaints wording.
The Responsible Entity has established procedures for dealing with complaints. If an investor has a complaint, they can contact the Responsible Entity and/or the Investment Manager during business hours, using contact details provided in the PDS. We will endeavour to resolve your complaint fairly and as quickly as we can. We will respond to your complaint within the maximum response timeframe of 30 days. If we are unable to respond within the maximum response time because we have not had a reasonable opportunity to do so, we will write to you to let you know of the delay.
All investors (regardless of whether you hold Units in the Fund directly or hold Units indirectly via a Platform) can access the Responsible Entity’s complaints procedures outlined above. If investing via a Platform and your complaint concerns the operation of the Platform then you should contact the Platform operator directly.
If an investor is not satisfied with the final complaint outcome proposed, any aspect of the complaints handling process or a delay in responding by the maximum response time, the Australian Financial Complaints Authority (AFCA) may be able to assist. AFCA operates the external complaints resolution scheme of which the Responsible Entity is a member. If you seek assistance from AFCA, their services are provided at no cost to you.
You can contact AFCA on 1800 931 678, or by writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001